FAQ
Q: What are the shipping costs?
We charge a flat rate of R150 for shipping nationwide.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment information. Your data is securely transmitted and stored. We are vetted and verified by our payment providers including Peach Payments and Yoco.
Q. What other payment options are there?
Our trusted payment providers allow for payment via credit/debit card, instant eft, or flexible split payments. If you've contacted us for a quote you can pay via eft or with your credit card via a secure payment link upon quote acceptance.
Q: How long does it take to process and ship my order?
A: Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days. However, if you have a large order it would be best to contact us and obtain current information on stock availability as it does fluctuate.
Q: Do you offer discounts or promotions?
A: Yes, we regularly offer discounts and promotions but you're more than welcome to reach out to us to enquire about pricing options.
Q. What if I don't want the quantities listed?
A. We are generally a bulk supplier and the quantities displayed are according to what our online and offline customers usually require. However, do reach out to us as we are often flexible in this regard.
Q. I'm looking for something specific but I can't find it on your website, can you help?
A. Please contact us with the specifications and quantity of what you require, it might be something we stock but don't have listed on our website due to various reasons like international stock shortages or an inconsistent supply.
